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Introduction (ACN 643 812 220) (“we, “us” or “our”) respects your privacy and is committed to protecting your personal information. This policy will inform you as to how we collect and process your personal information through your use of and access to this website.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this website or, where appropriate, we will communicate the changes to you by email or other means.


Third party links

This website may include links to other websites, plug-ins and applications provided by others, including those acting on our behalf. Clicking on those links or enabling those connections may allow third parties to collect or share data about you, and have their own privacy policies. We do not control third party websites and are not responsible for their privacy policies or actions. When you leave our website, we encourage you to read the privacy policy and terms of use of every website you visit.

The personal information we collect about you

Personal information means any information about an individual from which that person can be identified. It does not include information where the identity of the individual has been removed (anonymous data).

We may collect, use, store and process personal information about you, including:

  • identity information, including name, title, company name, job title, gender and date of birth;

  • contact information, including billing address, delivery address, email address, telephone number(s);

  • purchase and transaction information, including details about payments to and from you and other details of products you have purchased from us, bank account and credit card details;

  • profile information, including your username and password, your interests, preferences and feedback;

  • customer service information, including your customer service enquiries and comments;


If you fail to provide personal information

If you choose not to provide the personal information as requested, we may not be able to supply you with our products or services.


How is your personal information collected?

We collect information from and about you including through the forms you complete on this website, or by corresponding with us by post, telephone, email or otherwise. This includes information you provide when you:

  • subscribe to our service or publications;

  • request marketing to be sent to you or respond to it;

  • give us feedback;

  • submit payments via our website.


Purposes for which we will collect or use your personal information

We collect and use your personal information for any of the following purposes:

  • to register you as a new customer;

  • to process, manage and deliver your orders, or otherwise fulfil our obligations arising from any contracts entered into between you and us;

  • to manage our relationship with you, including notifying you about changes to our Privacy Policy;

  • to enable you to participate in competitions or promotions sponsored by us, or complete a survey, and to offer those to you;

  • to make suggestions and recommendations to you about goods, services and offers that may be of interest to you where you have opted in to receive such marketing information.


Third party marketing

Unless we have another lawful means for processing your personal information, we will obtain your opt-in consent before we share your personal information with any company outside of for promotional and marketing purposes.


Storage and security of your personal information

We have appropriate security measures, which aim to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those set out in clause 10. They will only process your personal information on our instructions (subject to our legal obligations).


Disclosure of your personal information

We may share your personal information with the persons set out below:

  • employees

  • professional advisers, including lawyers, bankers, auditors, audit assessors and insurers who provide consultancy, banking, legal, insurance or accounting services;

  • third parties, including authorities, where we are legally obliged to disclose your personal information to them.



How long do we retain your personal information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.


No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of your other rights) under applicable law. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to help speed up our response.


Time limit to respond

We will try to respond to all legitimate written requests by you regarding your personal information within 30 days after receiving them. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will let you know and keep you updated.



If you have any questions, concerns or complaints about how we handle personal information, or wish to exercise your rights as set out in this Privacy Policy or under applicable law, please contact us as follows:

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